Raiffeisen: An attractive employer
Raiffeisen offers its 10,838 (previous year: 11,158) staff members at every level outstanding employment conditions, engaging tasks and modern workplaces. It also stresses the importance of providing equal opportunities and invests in its employees and in recruiting new talent in the labour market.
The banking group's corporate culture plays a critical role in this respect. Raiffeisen encourages intrapreneurship, solidarity within the cooperative and sustainable engagement with all stakeholders. Its efforts have resulted in an extended track record of top scores on kununu, an employer rating platform. Raiffeisen remains the best-liked employer in the Swiss banking industry.
Attractive employment conditions
The Raiffeisen brand has a strong position in the labour market. Thanks to outstanding working conditions, Raiffeisen has succeeded in building long-term relationships with its employees. These relationships are one of the core drivers of the organisation's success. By specifically delegating responsibility, Raiffeisen encourages intrapreneurship among employees and gives them considerable freedom to make their ideas a reality – in both their professional and personal lives. Flexible work hours are provided at all tiers in the hierarchy wherever possible. All told, 33.42% (previous year: 33.15%) of Raiffeisen employees work part-time.
Raiffeisen grants more holiday leave than average for Swiss companies and provides alternative holiday models. Employees receive between 25 and 30 days of paid holiday leave, depending on their age and pay grade, and can now buy additional days of paid holiday leave. In addition to service anniversaries, there is now a holiday savings model with employer participation that allows all employees to take a sabbatical.
Raiffeisen also has generous family policies. It offers mothers 16 to 24 weeks of leave depending on how long they have been with the company. Fathers are given 15 additional paid days off, which they can take up to one month before or six months after their child is born. In addition, women have a guarantee of continued employment at 0.6 full-time equivalents (FTEs) or more in an appropriate function after maternity leave. If a child is sick, the parents will receive up to five additional days' paid time off.
Training tomorrow's workforce
Young Raiffeisen employees are a key factor in the company's success. Raiffeisen offers a wide range of training programmes to give young people with different educational backgrounds a solid career start:
- –Federal VET diploma in business administration (banking; service and administration)
- –Federal VET diploma in computing (systems engineering; application development)
- –Federal VET diploma in ICT
- –Federal VET diploma in mediamatics
- –Federal VET diploma in interactive media design
- –Federal VET diploma in child, adult and elder care
- –Federal VET diploma in facility maintenance
Secondary school students:
- –Commercial secondary school internship
- –Business secondary school internship
- –Computing secondary school internship
- –Bank entry for secondary school graduates
- –Trainee programmes for university graduates
- –University internships
Raiffeisen's focused, systematic training programmes are an expression of its social responsibility for large numbers of young people throughout Switzerland. At the end of 2018, 764 (previous year: 770) individuals were participating in one of the above training programmes; 45% (previous year: 49%) of them were women. It is a sound investment: many young people stay with the company after completing their training in order to continue their personal and professional development at Raiffeisen.
Staff and leadership development
Digitalisation, regulatory tightening, changing client needs and a fast-moving environment have raised the standards for employees' hard, soft and technological skills at Raiffeisen. It has become ever more important for employees to continuously improve their skills and thus remain employable. To meet this challenge, Raiffeisen specifically invests in training and education and supports its employees at all levels.
Managers and non-managerial employees can tap into a broad array of technical and sales training courses, as well as personal development opportunities. The training modules are tailored to the needs of the various target groups. For example, there are specific programmes for career starters, C-suite executives, board members, sales units, advisors and specialists. Employees can also enrol in various CAS, DAS or MAS degree programmes, all developed specifically for Raiffeisen in cooperation with the Lucerne University of Applied Sciences and Arts. In addition, seasoned managers support talented staff in their individual development as part of a long-term mentoring relationship across different levels of experience and hierarchical tiers. Raiffeisen also promotes lifelong development and offers seminars on prospects, health, relationship building and pensions for employees approaching retirement age.
Training programmes are constantly being developed with specific goals, assessed by attendees and continuously improved. Raiffeisen puts a premium on cooperation and collaborative learning – whether done on digital discussion platforms, among seminar attendees or between specialist areas. Anywhere Anytime Learning has grown in importance due to the rising need for continuing education and development opportunities that are not restricted to particular workplaces, places of residence or other life circumstances. This need is increasingly being met by digital self-learning programmes.
Raiffeisen believes strongly in the importance of its leadership culture. Accordingly, it puts a very high priority on developing its managers and cultivating an appreciation of shared values. Strategic training requirements are determined through a carefully specified process in close consultation with the people working in the relevant environment. In addition, Raiffeisen encourages its managers to develop themselves and their employees both personally and professionally and bring their teams forward.
All told, Raiffeisen invested CHF 16 million (2017: CHF 17 million) in employee development in 2018. 532 (2017: 430) internal training courses were held during the year. In the years ahead, a substantial number of Raiffeisen employees will receive more intensive training in empowerment, media literacy and methodological skills in order to be better prepared for the challenges and opportunities presented by digitalisation. Another goal consists of refining the ISO-17024 advisor certification, which is accepted throughout the industry. Raiffeisen also makes sure that it takes on a reasonable number of trainees each year given its total headcount.
Diversity and equal opportunity
Studies show that providing equal opportunities and thus increasing diversity have a positive impact on a company's bottom line. Switzerland lags behind other European countries when it comes to gender equality at work. Raiffeisen views diversity and equal opportunity as key drivers of economic success.
At Raiffeisen Switzerland, diversity and equal opportunity are the responsibility of the Finance & Human Resources department, particularly the Human Resources division. The company takes a holistic approach to ensuring diversity and equal opportunities for all employees, treating these issues as important leadership skills and integral parts of the corporate culture. Through these efforts, Raiffeisen Switzerland aims to rigorously strengthen equal opportunity at all levels of the Raiffeisen Group. Raiffeisen Switzerland's HR specialists are trained diversity and equal opportunity experts who share their expertise with our managers to support employee recruitment and development. The "Vive la Différence – Führung der Zukunft" (Vive la Différence – Leadership of the Future) event series sensitises managers to equal opportunity and unconscious biases in decision-making in day-to-day management. Raiffeisen Switzerland was also a development partner of the Competence Centre for Diversity and Inclusion (CCDI) at the Research Institute for International Management at the University of St.Gallen and to this day remains in regular contact with the institute.
Raiffeisen Switzerland has made it a strategic priority to raise the percentage of women in management positions. The Group wants to have women in 30% of management positions (currently: 27%). In addition to Raiffeisen's existing training and continuing education programme, the Women 3.0 programme offers talented women a wide range of internal and external opportunities for targeted continuing education and cross-company networking. Raiffeisen partners with the Advance Women in Swiss Business and the Business & Professional Women (BPW) networks.
Finally, regular analyses and a dashboard keep the focus on the right levers for promoting diversity and equal opportunity.
Counselling for personal challenges
In addition to the counselling services provided by Human Resources, Raiffeisen employees throughout Switzerland have had access to a social counselling service through an external partner, Reha Suisse, for several years. The service offers anonymous assistance with work, home and health issues. Reha Suisse supports employees professionally and efficiently and provides viable solutions. Its clear processes, psychological expertise and extensive experience in the social insurance sector are of great help in handling difficult issues. Through this partnership, Raiffeisen is able to respond appropriately and effectively to unusual, challenging situations in its employees' lives.