Moving forward through open communication
We are in constant contact and interaction with customers and employees in our day-to-day work. What are the values that strengthen and sustain these connections? These and other questions were addressed at a lively panel discussion at the Geneva History Museum between a client and two Raiffeisen representatives.
As a long-time client of the Raiffeisen Group, publisher Jacques Maire gladly accepted the invitation to participate in a talk with two Raiffeisen representatives. The bank's local roots are important to Maire, who noted how close the relationship is with his client advisor: «I experience this contact as constructive and valuable. We engage in this dialogue as equal partners, and that has a lot to do with how much trust I put in the bank.» At his own company, Maire insists on open and direct communication with his staff: «To me, honesty is absolutely essential in order to have strong relationships — whether business or personal.»
François Bosson, Chairman of the Management Board of Raiffeisen Bank Moléson, agreed: «As professionals, trusting and candid communication is key in our dealings with clients.» Personal relationships are a highly important part of that for Bosson: «The needs of our clients come first. Maintaining a culture of pro-active, open communication helps us to better understand these needs, so that we can offer clients optimal services across the spectrum.»
Ralph Bueler, Chairman of the Board of Directors at Raiffeisen Bank Meyrin, added, «I find it fascinating how dialogue has always been a large part of the cooperative culture — it's really in our DNA.»
Broadening our horizons
Bosson commented that in the age of digital transformation, it is essential to explore new approaches with an open mind and to reach out to different groups: «For example, we continuously ask ourselves what we can do to help our younger staff members participate in the growth of our business. We promote open internal discussion of such issues, and often get thought-provoking solution proposals back from our staff.» Bueler added: «I agree, integrating younger staff is important, and we also maintain a vibrant dialogue with a wide range of external interest groups. Our major cultural sponsorships, for example, represent an outstanding opportunity to interface and engage in dialogue with the public, which we actively pursue.»
The talk concluded with Maire refocusing on his own point of view as client: «It is, after all, always about human relationships. The people I deal with have to be people of a high integrity. Otherwise, a relationship has no chance of lasting.»
«Open communication is indispensable for the relationships in our day-to-day personal and work lives.»
Jacques Maire, long-time client of the Raiffeisen Group
«The needs of our clients come first. Dialogue helps us better understand these needs, so that we can offer clients optimal services across the spectrum.»
François Bosson, Chairman of the Management Board of Raiffeisen Bank Moléson
«Talking with each other one-on-one has always been a large part of the cooperative culture — it's really in our DNA.»
Ralph Bueler, Chairman of the Board of Directors at Raiffeisen Bank Meyrin
François Bosson, Chairman of the Board of Raiffeisen Bank Moléson, Jacques Maire, a Raiffeisen client, Ralph Bueler, Chairman of the Board of Directors of Raiffeisen Bank Meyrin and discussion moderator Myriam Neuhaus participated in a talk at the Geneva Natural History Museum.